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From Our Shelves to Your Sideboard (Safely)

Shipping a Wine Glass requires a different touch than shipping a sturdy Plate or a heavy Store & Serve vessel. We treat each item according to its personality — triple‑wrapping glass, edge‑protecting ceramics, and nesting tableware to prevent shifting. Your order arrives not just intact, but ready to be unboxed with joy.

Processing Time

  • Orders are carefully inspected, wrapped according to material, and dispatched within 1–3 business days (excluding weekends and U.S. federal holidays).

  • During peak seasons or collection drops, we may need an extra day — we will notify you if so.

Shipping Rates & Delivery (U.S. Focused)

We ship to all 50 U.S. states, including Alaska, Hawaii, and APO/FPO addresses. International shipping is available on a case‑by‑case basis — please email us before ordering.

 
 
Shipping Method Estimated Delivery Cost
Standard Ground (UPS/USPS) 3–7 business days Calculated at checkout
Expedited (UPS 2‑Day) 2 business days Calculated at checkout
Express (UPS Next Day) 1 business day Calculated at checkout



Enjoy Free Standard Shipping on all U.S. orders over [ $100 ] .

Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for the tracking status to refresh.

Customs, Duties & Taxes
U.S. orders have applicable sales tax calculated at checkout. For international orders, customs fees and import duties are the sole responsibility of the buyer — check with your local customs office before ordering.

Damaged, Lost, or Missing Packages

 

  • Damaged (Glass/Wine Glasses/Bottles): If a vessel arrives shattered or cracked, take clear photos of the item AND the outer box within 48 hours and email [damages@yourbrand.com]. We will immediately file a claim and dispatch a replacement or issue a full refund — do not ship broken glass back (safety first).

  • Damaged (Ceramics/Metal): If a plate, bowl, or metal piece is chipped or bent, same rule applies — photo evidence within 48 hours.

  • Lost: If tracking says "Delivered" but you cannot locate the package, check with neighbors and your local post office. We will help you initiate a trace.

  • Missing Items: Email us within 5 days of delivery if anything is missing.

Address Changes
Double‑check your shipping address. If you need to change it, email us within 2 hours of placing the order. Once packed, we cannot reroute it.

Holiday Schedule
We do not dispatch on major U.S. federal holidays (Thanksgiving, Christmas, New Year's Day, July 4th, etc.). Expect slight delays during the November–December rush.

We use double‑boxing and specialized foam inserts for glass — because the only thing worse than a broken wine glass is a broken wine glass that was someone's gift.