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The Honest Return – Store, Serve, or Send Back

We craft for longevity. We want your Bottle to decant vintage after vintage, your Wine Glass to ring with countless toasts, your Bowls and Plates to cradle family meals, and your Store & Serve pieces to transition seamlessly from freezer to oven to table. But if a piece doesn't feel right in your hands — or if it is compromised in transit — we stand behind our work with a straightforward, material‑sensitive return policy.

30‑Day Satisfaction Guarantee
You have 30 days from the delivery date to return most items for a full refund (original shipping charges are non‑refundable).
To be eligible:

  • Tableware, Plates, Bowls, Store & Serve pieces: Must be unused, unwashed, and free of food residue, scratches, or chips. They must be returned in their original packaging or equivalent secure wrap.

  • Bottles & Wine Glasses: Must be unused, unblemished, and free of cracks or clouding. They must be wrapped with extreme care to prevent transit damage during the return journey.

How to Initiate a Return

  1. Email [returns@yourbrand.com] with your Order Number and the Item(s) you wish to return.

  2. We will issue a prepaid return shipping label (for U.S. orders) along with a Return Authorization (RA) number.

  3. Carefully repackage the items — we recommend retaining our original shipping box. Write the RA number clearly on the outside.

  4. Drop the package at the specified carrier location.

Return Shipping Costs

  • Defective, damaged on arrival, or incorrect items: We absorb 100% of the return shipping cost.

  • Change‑of‑mind returns: A flat handling fee of [$X] will be deducted from your refund to offset the prepaid label (or you may arrange your own shipping method).

  • International returns: The buyer assumes all return freight and applicable customs fees.

Refund Timelines

  • Upon receipt and inspection (typically within 2–3 business days), we will credit your original payment method within 5–7 business days.

  • You will receive a confirmation email. Please note that your bank may take additional days to post the credit.

Exchanges
To get your replacement quickly, we do not facilitate direct exchanges. Simply return your unwanted piece and place a fresh order for the item you prefer.

Non‑Returnable Items

  • Final Sale pieces (clearly marked at checkout)

  • Gift Cards

  • Custom‑engraved or bespoke orders (if applicable)

Damaged in Transit (The 48‑Hour Rule for Glass & Ceramics)
Bottles and wine glasses are resilient, but couriers can be unpredictable. If your vessel arrives shattered, cracked, or compromised:

  • Take unambiguous, well‑lit photos of the damaged item AND the exterior shipping carton.

  • Email [damages@yourbrand.com] within 48 hours of delivery confirmation.

  • We will dispatch a replacement or issue an immediate full refund — you do not need to ship broken glass or ceramic back to us (your safety is our priority).

Cancellations
Changed your mind? Email us within 2 hours of checkout. We will do our best to intercept the order before it enters the packing station.

We believe in the integrity of our materials and the happiness of our collectors. If you are ever uncertain, reach out — we are here to resolve, not to litigate.